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Sunday, May 02, 2010

Bank of America Clarity Commitment Summary.

Bank of America (BofA) Business Credit CardYesterday, I got a letter from Bank of America (BofA). I have two business credit cards issued by BofA. The letter is a Clarity Commitment Summary, and it begins, "Bank of America values its Small Business customers..." To be perfectly honest, when I read something like that in a letter from a credit card bank, I readily dismiss it. But, based on my experience with BofA, I actually said to myself, "yes, I believe you" when I read this. Here's why:

  • During the worst of the banking crisis and subsequent Great Depression, American banks cut back on all types of financial products, including credit cards. Accounts were closed, credit limits were slashed and interest rates were hiked. Citibank closed an inactive business card I had with them, then Chase forced me to close my Chase business card as I would not agree to a change in terms: a rate hike from 9.9% fixed to a variable rate of Prime + 11.99%. As for my Advanta card: that credit card bank closed all their small business credit card accounts about a year ago.

    Bank of America didn't cut the credit limit on either card I have from them. They didn't raise my APR or close either account, even though one account has been inactive since I got it back in 2007.

  • A few months ago, I messed up. I missed a payment on my active BofA business card. I was hit with a $45 late payment fee, and my account was suspended (account was still open, I just couldn't make any new charges until I made a payment to cover 2 billing cycles.) I called the bank and explained that I had setup "scheduled payments" in advance, but one can only do this for up to a year into the future. I didn't realize that a year had passed since I setup the scheduled payments, and I needed to setup a whole new set. My mistake could have cost me dearly, but it didn't. After waiting on hold for 12 minutes, the BofA customer service rep' (CSR) removed the late fee and lifted the suspension. He thanked me for being a valuable Bank of America customer (my payment record was spotless up until my scheduling blunder) then told me that I should try setting up automatic payments instead of scheduling. With automatic payments, one can setup a certain amount to be paid each month on an account's due date, and not have to worry about scheduling anything else.

    I explained that had tried setting up automatic payments a long time ago, but was only able to do so with my personal Bank of America credit card. When I called for help back then, I was told that there was a glitch and that I should be able to setup automatic payment with my business cards within a few days. I should have stayed on top of BofA's progress with fixing the glitch, but I instead opted to use scheduled payments. Do I have automatic payments setup for my business credit cards now? Of course!

    How often do you read about a bank being so cool about a missed payment? No interest rate hike, no reporting to the credit bureaus. Absolutely no adverse action taken on the part of BofA. Kudos.

The Credit Card Accountability, Responsibility, and Disclosure (CARD) Act of 2009 does not include any new protections for business credit cards. However, Bank of America has decided to apply some of the most significant protections from the CARD act to the business cards I have with them. Here's a list from my Clarity Commitment Summary letter:

  • We will no longer increase your rate on existing balances for late payments or other risk reasons.

  • We will always provide 45 days notice before we increase your rate for future balances.

  • Any amount you pay over the minimum payment will now be used to pay down your balances with highest APR's first.

  • We will no longer charge a fee for going over your credit limit.

  • Your payment due date will now be at least 25 days from the statement closing date printed on your statement.
Again, Bank of America deserve a hearty pat on the back for adding a lot more value to their business cards. I'm sure that other credit-card banks will eventually follow suit, which is great. But BofA should be commended for taking the lead.


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Anonymous kulczz said...

Very informative article, indeed. All hail Bank of America :). I like your writing style very much.

Friday, August 06, 2010 3:12:00 PM  
Anonymous blackMARKER1 said...

Bank of America is one of the very few banks that go out and make sure that their customers are satisfied with their service. I also have BofA and am extremely satisfied with not only their reasonable rates but also their customer service, as you noted in this post.

Friday, August 06, 2010 3:57:00 PM  
Anonymous snow said...

This is a very important new for all the two million small business credit card customers all across America. In such a downtime it is really a tough for small business to survive; i want to thank the bank of America for looking forward to small businesses.

Saturday, August 07, 2010 12:48:00 AM  
Anonymous softwarepoint said...

thankyou for a god information!you have explained all this!explaied everything that a person should know!!

Saturday, August 07, 2010 3:10:00 AM  
Anonymous keerthi143 said...

Bank of america is one of big banks in world.. do you know that the actual name of BOA is Bank of italy and it was changed in 1948 ..

Saturday, August 07, 2010 3:23:00 AM  
Anonymous CASINO GAINT said...

hey thank you for providing this meaning and important information. customer satisfaction is the most important aspect in todays modern world.
i like your blog that help me in providing this realistic information.

Saturday, August 07, 2010 7:46:00 AM  
Anonymous Anonymous said...

Bank of America lost a lot of customers to Chase and WaMu and wants them back. it trying to keep paying customers and let only the really bad apples go. B of A was one of the first banks to even use the credit card back when banks thought other banks were crazy to offer "loans" in the form of cards. now all the banks are flinging card offers just to see what will stick.

Friday, September 17, 2010 7:58:00 PM  

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